Visioneer Strobe XP 470 User's Guide download pdf (Page 137)

130 VISIONEER STROBE XP 470 SCANNER USER’S GUIDE

Error

Code

Problem Description Solution

0 Scanner is not connected to the

computer. (The LED does not

flash “E” and the status light

remains green.)

A cable may be loose. Check that the scanner’s cables are

correctly attached to the computer. If the scanner still does

not connect, re-boot the computer.

1 The scanning hardware in the

body of the scanner has

malfunctioned.

Re-boot your computer. If the problem persists, contact

Visioneer Technical Support.

2 The scanning hardware in the

ADF portion of the scanner has

malfunctioned.

Re-boot your computer. If the problem persists, contact

Visioneer Technical Support.

3 The main board in the scanner

has malfunctioned.

Re-boot your computer. If the problem persists, contact

Visioneer Technical Support.

4 The CCD in the body of the

scanner has malfunctioned.

Re-boot your computer. If the problem persists, contact

Visioneer Technical Support.

5 The CCD in the ADF portion

of the scanner has

malfunctioned.

Re-boot your computer. If the problem persists, contact

Visioneer Technical Support.

6 The scanner’s cover is open. Close the scanner cover and make sure it attaches completely.

7 The lamp in the scanner body

has malfunctioned.

Make sure that the lamp has not been turned off manually.

See the steps on page 92 to turn the lamp on and off. Re-boot

your computer. If the problem persists, contact Visioneer

Tec h n ic a l Su pp o r t .

8 The lamp in the ADF portion of

the scanner has malfunctioned.

Make sure that the lamp has not been turned off manually.

See the steps on page 92 to turn the lamp on and off. Re-boot

your computer. If the problem persists, contact Visioneer

Tec h n ic a l Su pp o r t .

9 Paper jam See “Clearing Paper Jams” on page 125.

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