Visioneer Scanner 220 User Manual download pdf (Page 120)

TROUBLESHOOTING 115

TROUBLESHOOTING

In addition to the troubleshooting information contained in this

section, please see the Readme file on the installation CD. The Readme

file contains additional information that may help you diagnose

problems with the scanner.

If you try all the troubleshooting procedures described in this section

and in the Readme file, and the scanner still has problems, you may

have a malfunctioning scanner. Please see the technical support card

that you received with your scanner for technical assistance telephone

numbers. Also visit our web site at www.visioneer.com for additional

technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

• Are the cables loose or not plugged in securely? Inspect the cable

connections. Make sure the cables are plugged in securely.

• Did you restart the computer after installing the software? If you

didn’t restart the computer, it may not have loaded all of the software

files. Try restarting your computer.

• Did you plug the scanner into a USB hub? If you’re using a USB

hub to connect the scanner, the hub must have its own power supply.

If the hub does not have its own power supply, plug the scanner into

a different USB port on the computer.

• Did you select another TWAIN source for scanning? If you use

multiple devices with your computer, you may have selected another

source for images. Start the PaperPort software and click the Scan

icon and then make sure TWAIN: Visioneer Strobe XP 220 is

selected as the scanner.

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Visioneer Scanner 220 User Manual Page 120